2007 – present Customer Service Manager.
Global company, and market leader in the adhesives-business
• Responsible for the European Customer Service department
• 13 direct reports
• Implementing process-changes and organizational changes resulting from: Warehouse outsourcing, European centralization, Production-site rationalization

1999 – 2007 Pharmaceutical business
2005 - 2007 Operational Excellence Manager.
• Responsible for the Continuous Improvement Program
• New Product Introduction coordination for Nutritional Products
• Initiating and guiding several cross functional projects
• Setting-up Project Office, responsible for managing internal projects and dissemination of project management competencies.
• Development of Process acceleration training material.
• Training Business Excellence Champions of Sales Offices in process acceleration workshops worldwide.
• Responsible for facilitation of the S&OP process, compiling relevant information and leading monthly senior management meeting.
• Coordination of external LEAN Diagnostic (Celerant) and Liaison with internal organization. Diagnostic completed, uncovering 20% reduction opportunities.
2003-2005 Team leader Customer Service
• Responsible for distribution of non-US sourced products to Asia and America’s.
• affiliates and external customers in 34 countries.
• Total annual department turnover $MM 550 (net ALOG sales).
• 8 Direct reports
• Implemented Front-Back office structure
2002- 2003 Supply Chain Specialist
Responsible for issue solving, where required. Tasks vary from participating in and heading up projects and interim management, such as; leading nutritional resourcing meetings, analyzing volume development and facilitation of annual plant targets meetings, Liaison with Division and plants regarding Resourcing projects.
2000- 2002 Area Service Representative
• Responsible for achieving customer service goals to the Middle East and Africa, by monitoring, challenging and improving planning and distribution performance.
• Responsible for handling customer complaints from the Middle East and Africa, by having corrective actions executed and preventive actions implemented.
• Responsible for periodic affiliate forecast accuracy reporting to division.
• Responsible developing and implementing a tool for tracking documentation performance, being on time, zero defects. Documentation performance went up from 40% to over 90%.
• Visiting European Sales affiliates to get Sales input and investigating possible stumble blocks.
1999-2000 Planner .
• Responsible for purchasing from manufacturers nutritional products with an annual approximately $50MM cost of sales value of, and 2000 TEU volume.
• Responsible for inventory management of purchased goods, to achieve maximum customer service at the lowest costs.

1997 – 1999 Coordinator Outsourcing
Manufacturing and selling innovative, high-quality textile-based products worldwide
• Responsible for operational design of outsourcing program for manufacturing activities.
• Responsible for managing product flow between toll-manufacturers and key customers.
• Responsible for daily contacts with key customers.
Assistant Site Manager
• Member of the Shutdown team, responsible for shutting down the Veenendaal plant and selling assets. Responsible for maintaining production as long as required shutdown.
• Responsible for managing up to 20 reports, of which 3 shift-leaders directly.

WO Bedrijfskundige Economie, HEAO BE.

Courses: APICS CPIM, ALS Tools & Techniques, Course on Agile, Lean and Six Sigma Tools & Techniques.