2006 – 2007 Global Purchaser
As a direct report to the Global Purchasing Director for Indirect Spend categories I am responsible for all logistics and ICT related spend and purchases worldwide. In total this represent more than € 200 million spend annually. From a centrally orientated procurement organization, I advise the local affiliate companies in the purchases on ICT and logistics related items and services. Together with the corporate ICT department and the corporate Warehousing & Distribution department, we nominate preferred suppliers and monitor their performances. This is associated with about 30% of travel. For this purpose the Procurement office is based at Schiphol Airport and results in a very convenient and co-operative environment. In this role I have the end responsibility for all spend in the respective portfolios and I am authorized to sign contracts and close deals with the suppliers. This is more a strategic/tactic role than an operational role. Recent achievements are 30-40% cost reductions on mobile telecom contracts in 5 different countries. And overall payment term improvement from 28 days to 62 days over the total spend.

2002 - 2006 Senior Buyer
Directly reporting to the Director Procurement I manage 4 of the 5 largest outsourcing contracts within Telfort, namely for Call Centre activities, IS-maintenance and support, Logistics and Repair. Next to that my portfolio also covers all Human Resources related contracts.
• For the Call Centre Activities I reduced the yearly costs from 11 million Euros to 3.8 million Euros without the loss of quality and satisfaction. Taken into account that the customer base increased 150%.
• I was asked to reduce the IS support contract in yearly value without loss of quality and services. The 6 months negotiation period resulted in a reduction of the yearly value from 12 million to 7 million Euros.
• Both the logistics as well as the repair contract yearly costs were reduced by more than 50% because of my influence.
• Doing this I am not only buyer, but also project manager and/or group leader.
• Next to that I purchase Vouchers, SIM cards, insurance’s, logistical services and communication activities. Having activities in sourcing, tendering, purchasing and contracting.
• During the international period (when Telfort was part of the mmO2 group) I was the leading project manager of the tender project team (6 persons). In this Tender project we were looking for a Global logistics and repair solution. We had many project meetings in Amsterdam, London and Munich.
• During the past period I started many tenders, improvement processes and change-processes. This resulted in an average saving of 35%.
• During the last 3 month I participate in 2 major projects were I am fully responsible for the purchase and logistics for the roll out of Telfort Shops and the redesign of Inventory Management within Telfort.
• The most recent major projects I lead were the tender for a new Call Centre Solution and a tender to search for a new CRM/Billling tool for our IS department.
To summarize the above, almost all projects were related to outsourcing, gaining more efficiency and had a focus on the financial results of Telfort and on the Customer experience.

2001 - 2002 Supply Chain Manager
As Supply Chain Manager I had a direct report to the Director Customer Operations and I was fully responsible for the supply chain Returns and Repair for all mobile phones of Telfort in Holland. Yearly around 30.000 faulty mobiles return to Telfort.
• I introduced and implemented a new repair process. This reduced the yearly costs more than 52%.
• Next to that I developed a new call procedure. This resulted in a lower number (from 23% to 12%) of handsets that were not faulty at all.
• The customer satisfaction is increased too by introducing this new repair process.

2000 - 2001 Head of Logistics
After the implementation of SAP, together with the Head of Purchase I founded the Logistics & Purchase department. I was totally accountable for the management of the total stock value.
• I directed 4,8 FTE within Logistics for all logistical and purchase activities in Holland and Belgium.
• I attended a management course for higher management at the training institute Krauthammer Int. at Noordwijk.
• I automated the complete ordering process and developed a category management system for all stores and the distribution centre. This lowered the costs dramatically together with the stock value.

1998 - 2000 Buyer for Telecom products
Total accountability for the purchase and scheduling of all PCs and Telecom products for all 100 stores. Directly reporting to the Head of Purchase. Managed to raise the revenue share from 5% upto 18% within the total revenues of Megapool.
• Key User representing Purchase & Logistics before, during and after the implementation of SAP.
• Project Manager during the implementation of a Webshop, 16 stores in Belgium and SAP-wms.
• Member of the Exam-committee Electro-technical Retail. This institute certifies staff in the retail shops. I was totally accountable for the quality assurance of the exams held at 57 schools in Holland.

1997 - 1998 Business Unit manager
Full responsibility for the sales and revenue results of the shop in Zeist. I directed the activities of 5,4 FTE in the shop.

Biology at the Free University, First Aid teachers education, VWO.

Training: Training Effective Influencing, Training Excellent Negotiation, Management development training, Training Open Negotiation, Management training.